Privacy Policy

At Sync Homie, we recognize that your privacy is a fundamental right and a paramount concern. This Privacy Policy ("Policy") meticulously outlines the comprehensive methods by which Sync Homie ("Company," "we," "us," or "our") collects, utilizes, maintains, and discloses information gathered from users ("User," "you," or "your") of our smart home devices, software applications (including mobile and web), and associated services (collectively, the "Services"). Our commitment extends beyond mere compliance; we strive to cultivate and uphold the highest standards of data protection and transparency. By engaging with our Services, you signify your unequivocal acceptance of the practices described in this Policy. Should you disagree with any aspect of this Policy, we respectfully request that you refrain from using our Services immediately.

1. Identity and Operational Scope

Sync Homie stands as a pioneering technology enterprise steadfastly dedicated to conceiving, developing, and deploying cutting-edge smart home solutions engineered to seamlessly integrate into and elevate modern living environments. Our extensive portfolio encompasses an array of sophisticated products, ranging from intelligent lighting systems and precision climate control mechanisms to intricate automated routines and robust home monitoring instruments. We are committed to fostering an ecosystem that is not only intuitive and efficient but also inherently secure and privacy-conscious.

2. Information Collection Principles and Categories

To deliver a truly optimized, responsive, and personalized user experience, Sync Homie selectively collects various categories of information. This collection is performed with utmost diligence and adherence to data minimization principles, ensuring that only data essential for the provision and enhancement of our Services is processed. The types of information we collect include, but are not limited to:

• Device Information: This encompasses technical specifications and operational data pertaining to your Sync Homie products. This may include, for example, unique device identifiers, hardware model, firmware version, IP address, network connection status, Wi-Fi MAC address, device settings, and diagnostic logs detailing device performance, error occurrences, and operational metrics. This data is crucial for device management, troubleshooting, and ensuring optimal functionality.
• Account Information: When you establish an account with Sync Homie or engage with our customer support channels, we collect personal identifiers such as your full name, email address, postal address (for billing or shipping, if applicable), telephone number, and any preferences you articulate related to our Services. This information is indispensable for account administration, order fulfillment, personalized communication, and facilitating efficient customer service interactions.
• Usage Data: We meticulously gather data concerning your interactions with our applications and devices. This includes, but is not limited to, the features you access, the settings you configure, the frequency and duration of your engagement with specific functionalities, device command history, automation routines activated, and general patterns of Service utilization. This aggregated and anonymized data helps us understand user behavior and refine our offerings.
• Diagnostic and Performance Data: To proactively identify and rectify technical anomalies, enhance system stability, and improve overall product performance, we may collect technical data such as crash reports, error logs, configuration data, and system activity. This data is typically de-identified or aggregated to protect your personal privacy.
• Communication Data: Records of your communications with Sync Homie, including emails, chat logs, and support tickets, are maintained to ensure quality service delivery, track resolution of inquiries, and for internal training purposes.

2.1. Automatically Collected Information

In addition to the information you directly provide, certain data is automatically collected as you navigate and interact with our Services. This category may include: your Internet Protocol (IP) address, browser type and version, operating system, referring/exit pages, timestamps, unique device identifiers, and clickstream data. This data is primarily used for analytical purposes, to manage and enhance our website and application infrastructure, and to diagnose service issues.

2.2. Information from Third-Party Integrations

Where our Services permit or require integration with third-party platforms (e.g., voice assistants like Google Assistant, Amazon Alexa), we may receive certain information about you from these third parties, in accordance with their respective privacy policies and your privacy settings on those platforms. Such information is limited to what is necessary to enable the requested integration and enhance interoperability.

3. Comprehensive Utilization of Your Information

The data we collect is rigorously processed and employed exclusively to optimize your engagement with our ecosystem and to continuously elevate the quality, security, and utility of our Services. Our primary objectives for data utilization encompass:

• Service Provision and Enhancement: To operate, maintain, and continuously improve the functionality and performance of our products and services, including providing personalized features, optimizing user interfaces, and ensuring seamless device connectivity.
• Customer Support and Technical Assistance: To efficiently respond to your service requests, resolve technical issues, provide proactive support, and manage your inquiries with precision and promptness.
• Product Development and Innovation: To conduct extensive research and analysis, derive actionable insights from user behavior and feedback, and to develop novel features, functionalities, and future product iterations that genuinely meet evolving user needs.
• Security and Fraud Prevention: To implement robust security measures, detect, prevent, and respond to potential threats, unauthorized access, fraudulent activities, and other malicious conduct, thereby safeguarding your data and our systems.
• Communication and Notifications: To dispatch crucial updates pertaining to your devices, account status, security alerts, service changes, and other essential administrative information. With your explicit consent, we may also send promotional communications about new products, features, or offers, from which you can readily opt-out.
• Legal Compliance and Enforcement: To comply with applicable legal obligations, regulatory requirements, judicial processes, and governmental requests, as well as to enforce our Terms of Service and protect the legitimate rights, property, or safety of Sync Homie, our users, or the public.

4. Data Retention Architecture

Sync Homie adheres to a stringent data retention policy. We retain your personal data only for the duration absolutely necessary to fulfill the specific purposes for which it was collected, as articulated within this Policy, or as mandated by applicable legal, accounting, or reporting requirements. The precise retention period is determined by considering the nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Upon expiration of the retention period, your data will be securely deleted or anonymized in a manner that renders it irrecoverable. You retain the right to request the deletion of your information at any time, subject to legal limitations, by contacting our dedicated support team.

5. Robust Data Security Measures

The security of your information is a cornerstone of our operational philosophy. Sync Homie implements and consistently maintains a comprehensive suite of industry-standard technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption: Utilizing advanced encryption protocols (e.g., SSL/TLS) for data in transit and robust encryption for data at rest where appropriate.
• Access Controls: Implementing strict access control policies, including role-based access restrictions and multi-factor authentication, to ensure that only authorized personnel have access to sensitive data.
• Regular Audits and Assessments: Conducting periodic security audits, vulnerability assessments, and penetration testing to identify and mitigate potential weaknesses.
• Staff Training: Ensuring all employees receive comprehensive privacy and security awareness training.
• Incident Response Plan: Maintaining a robust incident response plan to promptly and effectively address any data breaches or security incidents.

While we diligently strive to protect your personal data, it is imperative to acknowledge that no method of transmission over the Internet or method of electronic storage is entirely impregnable. Therefore, Sync Homie cannot guarantee the absolute security of your information. We are committed to continuously monitoring and enhancing our security posture to minimize inherent risks and respond with alacrity to any emergent threats.

6. Information Sharing Protocols

A foundational principle at Sync Homie is our unwavering commitment: We emphatically do not sell, rent, trade, or otherwise commercially transfer your personal data to third parties for their independent marketing or commercial purposes. Your personal information remains within the exclusive purview of Sync Homie and is utilized solely to optimize and personalize your smart home experience.

However, we may disclose certain information under the following strictly defined and limited circumstances, always ensuring adherence to data protection principles:

• With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as cloud hosting, data analytics, customer support platforms, payment processing, and email delivery. These providers are contractually obligated to process data solely in accordance with our instructions and to implement appropriate security measures.
• For Legal Compliance and Protection: We may disclose information when compelled by law or valid legal process (e.g., in response to a court order, subpoena, or governmental request). This also extends to situations where disclosure is deemed necessary to enforce our Terms of Service, investigate potential violations, protect the rights, property, or safety of Sync Homie, our users, or the public, or to address technical or security issues.
• Business Transfers: In the event of a merger, acquisition, restructuring, asset sale, or other corporate transaction involving Sync Homie, user information may be transferred as part of the assets. In such instances, we will provide prior notice and ensure that the acquiring entity adheres to the principles outlined in this Privacy Policy.
• With Your Consent: We may share your information with third parties when we have obtained your explicit consent to do so.

7. Your Data Protection Rights and Choices

Sync Homie fully respects your inherent data protection rights. You possess robust control over your personal data, and we are committed to facilitating the exercise of these rights. Your rights include, but are not limited to:

• Right to Access: You have the right to request confirmation as to whether we are processing your personal data and, if so, to obtain a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold concerning you without undue delay.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent and there is no other legal basis for processing.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal data under certain circumstances, for instance, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object to Processing: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these fundamental rights, or if you have any inquiries regarding your data, please do not hesitate to contact us at the email address provided in the "Contact Information" section below. We will endeavor to respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

8. Children’s Privacy Protection

Sync Homie is unequivocally committed to protecting the online privacy of children. Our products, applications, and services are strictly not intended for, nor directed at, individuals under the age of thirteen (13). We do not knowingly collect personally identifiable information from children under 13. In the unfortunate event that we become aware that personal data has been inadvertently collected from a child under 13 without verifiable parental consent, we will undertake immediate and decisive measures to delete such information from our records promptly and in full compliance with relevant legal frameworks such as the Children's Online Privacy Protection Act (COPPA) where applicable.

9. International Data Transfers

For users accessing our Services from jurisdictions outside of India, please be advised that your personal data may be transferred to, stored in, and processed within India, where our primary servers and data processing facilities are located. Data protection laws in India may differ from those in your country of residence. By utilizing our Services and providing your information, you explicitly consent to such transfers and the processing of your information in India. Sync Homie will implement appropriate safeguards (e.g., standard contractual clauses, adequacy decisions, or other legally recognized mechanisms) to ensure that your data remains protected to standards commensurate with those in your jurisdiction during cross-border transfers.

10. Policy Amendments and Notification

Sync Homie reserves the prerogative to periodically revise, amend, or update this Privacy Policy to reflect changes in our data processing practices, technological advancements, or evolving legal and regulatory requirements. All modifications will become effective immediately upon their publication on this page, accompanied by a revised "Last Updated" or "Effective Date." For significant changes, we may elect to provide more prominent notice, such as through email notifications to registered users or by posting a prominent alert on our website or within our applications. We strongly encourage you to regularly review this Policy to remain fully informed about how Sync Homie is safeguarding your information.

Effective Date: July 25, 2025

11. Contact Information and Inquiries

Should you possess any questions, concerns, feedback, or require clarification regarding this Privacy Policy or our data handling practices, we invite you to communicate directly with our dedicated data privacy team. Your inquiries are important to us, and we are committed to providing prompt and comprehensive responses.

Email: official.synchomie@gmail.com

We value your privacy and are here to assist you.

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